General Booking Terms
and Conditions
All accommodation, conferences and functions reserved at the Tingle Creek Hotel by the client shall be subjected to the following. On receipt of these terms and conditions, please read through them thoroughly for they relate to the booking you have made with the Tingle Creek Hotel. Should you wish to discuss any element contained within these terms and conditions, please contact the hotel. All elements are enforced at the time of booking, unless special exemption has been negotiated with senior management and the client. No variation to these conditions shall be effective, unless made in writing and signed on behalf of the Tingle Creek Hotel and the client.
1.
(a) Any deposit requested for bookings are non-refundable.
(b) The hotel will take all reasonable steps to fulfil the reservation to best of its ability in the accordance with details provided, however it reserves the right to provide alternative services of at least equivalent standard at no additional cost to the client.
(c) Whilst the hotel is taking reasonable steps to ensure that information contained within its brochures, tariffs, leaflets, website and other advertisement materials is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.
2.
(a) The client assumes responsibilities for any damage caused for him/her, any guests or persons working on their behalf or associated persons and undertakes to make good or pay restitution for the making good of any material damage to furniture, the building fabric or equipment, howsoever caused (a) during the setup, use or dismantling of equipment or (b) by the general conduct of any associated person during the event/stay.
(b) The client undertakes not to bring beverages or food of any kind into the hotel and not cause or permit its guests or invitees to do so, unless by prior arrangement of the hotel.
(c) The client undertakes to begin its function at the agreed time and ensure that its guests/invitees and other persons (including entertainers) vacate the premises at the closing time indicated.
(d) The client undertakes to conduct his/her function in an orderly manner and in full compliance with the rules of the hotel manager with all applicable legislation. Should infringements of this nature occur repeatedly during an event, the hotel reserves the right to halt the event and have the facilities vacated.
(e) The client shall give details of the final numbers attending the function not less than 14 days prior to the event and this will be the minimum number charged. The acceptance of any increase over the previously advised number shall be at the hotel's dicretion.
3.
(a) Cancellation of the client (please see specific terms regarding cancellation to wedding events) the hotel reserves the right, and cancellation by the client to claim the following sums: The cancellation penalties as outlined below will be enforced unless alternative specific arrangements have been made by mutual consent of the hotel and client. Please note all deposits are non-refundable.
Cancellation within 8 days of the booking accommodation date will result in the guest having to pay 25% of anticipated revenue; cancellation within 48hrs of the booked accommodation date will incur a 100% of anticipated revenue. If the room is re-let, then the cancellation charges will be waivered or reduced depending on whether or not the anticipated revenue is achieved.
